“PANTUM” Privacy Policy

Last Updated:November 1,2025

Pantum recognizes the importance of your privacy and is committed to protecting your privacy. We will inform you how we process your personal data and information through this privacy policy (“Policy”). As used in this Policy, terms such as “Pantum”, “we”, “us”and “our” refer to Zhuhai Pantum Electronics Co., Ltd. and current and future affiliates, as defined by local law .

This Policy applies to the websites or services operated by us and where we do not have a separate privacy policy for specific websites or services, etc.In the event of any inconsistency between this policy and a service-specific privacy statement, the latter shall prevail.

Before you start using our services, please carefully read and understand this Policy, especially the terms marked in bold, to ensure that you thoroughly understand and agree to this Policy before your use.

This Policy is mainly intended to show you:

I. How “PANTUM” collects and uses your information

II. How“PANTUM”stores and discloses your information

III. How “PANTUM” protects your information

IV. How “PANTUM” handles the personal information of children

V. How“PANTUM”protects your right

VI. How“PANTUM”processes your personal information across borders

VII. Links to Third-Party Websites

VIII.How to Contact Us 

IX.Changes to this Policy

I. How “PANTUM” collects and uses your information

We collect your information in accordance with the legal principles of legality, legitimacy, necessity and good faith. The categories of personal data we collect from you depend on the products or services you choose to use, but may include the following:

Information we collect :

1. Contact information (your first name, last name, telephone number, email address,country,city,address) that you provide for any services made available by Pantum
2. Information provided in any documents, communication or other content uploaded, transmitted, shared, distributed or otherwise made available by you in connection with your use of any websites or services provided by Pantum;
3. Other Unique Identifying Information (such as product serial numbers,your voice  responses) you provide when interacting with our customer service support channels online,in-person,by phone, or via email, as well as other information you provide to us to facilitate the delivery of services and respond to your inquiries.

We will use your Information for the following purposes:

1. To communicate with you and reply to your requests and suggestions submitted through email,by phone or our online platforms, including website and social media accounts;
2. To communicate with you and send you information about the product extended warranty Service. 
3. To provide Pantum latest news services.
4. To get back to you with further information and send you follow-up information about the suspected counterfeit product.
5. To conduct market research to help improve our products and services.
6. To provide you with any services that you may request from Pantum from time to time and to communicate with you in relation to those services.
7. To comply with our legal obligations.

If you refuse to provide the above information, you will not be prevented from continuing browsing our website. However,, in some cases we will not be able to provide you with corresponding services or respond to your requests in a timely manner. We will not use your personal information and data for purposes other than those stated here in without your consent.

It is important to note that the above uses cover the main ways in which we use your information. From time to time, we may update the pages of our website to provide you with more diverse  services. When we want to use information for purposes other than those described in this Agreement, or when we want to use information collected for a specific purpose, we will ask for your consent again in the form of a signed agreement, a pop-up alert, etc.

II. How “PANTUM” stores and discloses your information

1. Retention period

We will retain your personal information for the required period for the purposes described in this Policy,unless a longer retention period is required by law. After the expiry of the aforementioned retention periods, we will delete or anonymise your personal data.

2. Information share and disclosure

1) Based on the satisfaction of the need to provide you with the required services, you agree that we may provide your information to the affiliates, dealers or distributors, authorized service providers of Pantum and third parties related to company transactions.Our partners may be located inside and outside of your country and rely on legally provided mechanisms to lawfully share data or transfer data across borders.

2) We may disclose your personal information under any of the following circumstances:

•To comply with legal requirements or respond to mandatory legal proceedings (such as search warrant or other court order)

•Protect the legal rights or security of Pantum (including its affiliates, business partners/and customers). This clause may be invalid in some countries (regions) or jurisdictions, so it may not apply to you.

III. How “PANTUM” protects your information

In order to protect your personal information from unauthorized access, misuse, disclosure or alteration, Pantum will use reasonable and appropriate technical means such as encryption procedures to keep the information collected and processed on this website secure. Please note, however, that while we take reasonable steps to protect your information, no website, network transmission, computer system or wireless connection is completely secure.

IV. How “PANTUM” handles the personal information of children

1. Our website does not knowingly collect information from children under the age of 13 (or the equivalent of the minimum age in the relevant jurisdiction) and this website is not directed at children under the age of 13 (or the equivalent of the minimum age in the relevant jurisdiction).

2. If you are a child under 13 years of age, please do not provide any personal information through this website.

3. If this site receives personal information submitted through this product from a child under the age of 13, we will take immediate action to delete that information.

V. How “PANTUM” protects your right 

Subject to applicable laws in your jurisdiction, you may have specific rights regarding your personal data. This may include the following rights in particular:

1.The right to access

Except as otherwise provided by law, as a browsing user of this website, you have the right to obtain your personal information in the following ways:

You can send us a request for personal information by email (privacy.eu@pantum.com), and we will reply to your request in a reasonable time after verifying your identity and according to the difficulty of the information you are looking for and the industry practice of information inquiry.

In principle, you do not have to pay any fee for requesting access to your personal information, but we will charge a cost for repeated requests for access more than three times in a month, depending on the circumstances.

2.The right to rectification

1)You can re-submit the information on the corresponding page.

2)You can send us a correction request by sending an email (privacy.eu@pantum.com). We will respond to your correction request within 5 business days.

3.The right to erasure 

You can ask us to delete some or all of your information by sending us an email (privacy.eu@pantum.com) in the following cases: 

-If you do not need us to provide any professional services

-If you believe that our processing of your personal information is in violation of relevant laws and regulations

-If you believe that we have processed your information without your consent.

-If we handle your personal information in violation of the agreement with you.

After receiving your email to delete your personal information, we will promise to make the corresponding operation in response to your request within 3 business days.

4.The right to withdraw your consent

You have the right to withdraw a previously given consent for processing of your personal information, and you may contact PANTUM through sending e-mails (privacy.eu@pantum.com) to require PANTUM to do so for you. We and the website provider will stop processing the personal information you previously agreed to process within 5 business days. However, please be aware that your withdrawal of consent may influence the services acquiring from us.

5.The Right to Portability 

You have the right to obtain a copy of your personal data in a structured, commonly-used and machine-readable format and transmit such data to another provider or have such data transmitted to another provider under certain circumstances.

6.The Right to restriction of processing 

Under certain limited circumstances when legally provided, you have the right to restrict the processing of your data. This means that the data will not be actively used for the original purpose, but will be maintained to exercise our legitimate rights.

7.The right to object 

You have the right to object to any processing justified by legitimate interests based on grounds relating to your particular situation at any time. Should you decide to object to the processing of your personal data, we will stop processing personal data that concerns you, unless we can demonstrate compelling reasons for continuing to process your personal data that override your interests, rights and freedoms, or in the case that we establish, exercise or defend our legal claims. You can object to direct marketing activities at any time for any reason whatsoever.

VI. How“PANTUM”processes your personal information across borders

If we need to transfer your personal information across borders due to the service content, we will address any applicable legal requirements on international transfers between countries or territories and we will only do so after meeting the conditions stipulated by laws, administrative regulations or the national cyberspace administration.For example, we might ask your permission to transfer your personal data across borders, and we will implement adequate security measures.If you have questions about our transfer mechanisms,You can send us a request by email(privacy.eu@pantum.com).

VII. Links to Third-Party Websites

Our website may provide links to third-party websites. If you use these links, you will leave our Website. Pantum does not control any of the third-party websites and is not responsible for any of the third-party websites. If you decide to access any of the third-party websites linked to from our Website, you shall be deemed subject to the privacy policies for those third-party websites. Pantum does not make any representations about such third-party websites.

VIII.How to Contact Us 

If you have any questions or concerns about our Privacy Policy, our collection and use of your data or a possible breach of local privacy laws, you can contact us in the following ways:

Representative: Vít Vyhnálek

Email: privacy.eu@pantum.com
Mailing address:

Pantum Legal Department 

No. 3883 Zhuhai Avenue, Xiangzhou District, Zhuhai City, Guangdong Province, China

IX.Changes to this Policy

We may revise this Policy at any time. The revised version and the date of revision will be posted on our website. We will not limit your rights under this Privacy Policy without your consent. For any material changes, we will post a prominent notice.

Any revised version of this Policy will only be effective from the date when it is posted.