Last Updated: May 1, 2025

The Software (as defined below) is subject to the terms and conditions detailed in the following license agreement.

Zhuhai Pantum Electronics Co.,Ltd. (“LICENSOR”) IS WILLING TO LICENSE THE SOFTWARE TO THE PERSON OR ENTITY RECEIVING THE SOFTWARE (“YOU”) SOLELY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS END USER LICENSE AGREEMENT (“EULA”) AND ITS ANNEX, THE PRIVACY POLICY(“Privacy Policy”). BEFORE YOU CLICK ON THE “I agree END USER LICENSE AGREEMENT and PRIVACY POLICY” BUTTON (hereinafter referred to as “I agree” BUTTON) AT THE END OF THIS DOCUMENT OR INSTALL, COPY, DOWNLOAD, OR OTHERWISE USE THE SOFTWARE, PLEASE READ THE TERMS AND CONDITIONS OF THIS EULA AND THIS EULA’S ANNEX, THE PRIVACY POLICY. IF YOU DO NOT CLICK ON THE “I agree” BUTTON, YOU WILL NOT BE ALLOWED TO CLICK ON THE “NEXT” BUTTON TO COMPLETE THE INSTALLATION OF THE SOFTWARE, AND YOU ARE NOT PERMITTED TO INSTALL, COPY, DOWNLOAD OR OTHERWISE USE THE SOFTWARE AND YOU MUST IMMEDIATELY REMOVE THE SOFTWARE FROM YOUR SYSTEM. BY CLICKING ON THE “I agree” BUTTON OR INSTALLING, COPYING, DOWNLOADING OR OTHERWISE USING THE SOFTWARE, YOU ARE CONSENTING TO BE BOUND BY, WARRANTING YOUR COMPLIANCE WITH AND BECOMING A PARTY TO THIS EULA AND ITS ANNEX, THE PRIVACY POLICY. 

IF YOU DO NOT AGREE TO BE BOUND BY THIS EULA AND THE Privacy Policy, YOU MAY RETURN UNUSED “Licensor Product” AND THIS SOFTWARE IN FOURTEEN (14) DAYS AFTER THE DATE OF PURCHASE TO OBTAIN A REFUND IN ACCORDANCE WITH THE REFUND POLICY OF THE PLACE OF PURCHASE. 

IMPORTANT NOTICE: SECTION 12 IS A BINDING PROVISION REGARDING LAW APPLICATION AND ARBITRATION, AND SPECIFIES YOUR WAIVER OF THE RIGHT TO PARTICIPATE IN CLASS ACTIONS OR CLASS ARBITRATIONS FOR DISPUTES IN ANY JURISDICTION.

1、Software

“Software” means the computer programs contained in the package provided by Licensor, together with all codes, techniques, software tools, formats, designs, concepts,firmware, methods and ideas associated with such computer programs and all documentation related thereto. 

2、Ownership 

You acknowledge and agree that the Software constitutes the valuable trade secrets of Licensor and its third party licensors and that Licensor or its third party licensors own exclusively all foreign and domestic copyrights and other intellectual property rights in and to the Software and all copies thereof. Except as expressly licensed to You in this EULA, all rights in and to the Software and all intellectual property rights therein are reserved by and to Licensor and its third party licensors. No title to, or ownership of, the Software is transferred to You.  You shall reproduce and include copyright and other proprietary notices on and in any copies, including but not limited to partial, physical or electronic copies, of the Software.  In the event that any changes or modifications to the Software are made or suggested by You, You acknowledge that You have no right, title or interest in or to any such changes or modifications, and further agree that such changes or modifications shall be owned exclusively by Licensor or its third party licensors.

3、License

After your acceptance of this EULA, during the term of this EULA, Licensor grants to You, and You agree to accept, a limited, non exclusive, non transferable, personal license to do the following, subject to your compliance with the terms and conditions of this EULA:

(a) install and use the Software exclusively with the Licensor product supplied with the Software or for which the Software is intended as specified in any related Software or Licensor product documentation (the “Licensor Product”);

(b) install and use the Software on one or more computers as necessary for the normal and intended use of the Licensor Product; 

(c) use the Software only for your own customary business or personal purpose to use the Licensor Product;

(d) make a reasonable number of copies of the Software only in support of the normal and intended use of the Software, provided that such copy contains all of the proprietary rights notices provided with the Software and such copy is used only for such backup or installation purposes.

(e) transfer possession of copies of the Software to another party by transferring a copy of this EULA and all other documentation along with at least one complete unaltered copy of the Software, provided that:

(i) You, at the same time, either transfer to such other party or destroy all of your copies of the Software;

(ii) such transfer of possession terminates your license with Licensor;

(iii) such transfer, transfers the Licensor Product that the Software use is restricted to; 

(iv) such other party accepts and agrees to be bound by the terms and conditions of this EULA with their use of the Software; 

(v) You shall indemnify Licensor in full against any claims, losses or damages resulting from, any failure of such other party to comply with this EULA, including, without limitations, with respect to any export control matters.

4、Restrictions

(a) You shall not, and shall not permit others to, without the prior written consent of Licensor: 

(i) use, copy, modify, merge or transfer copies of the Software (or any portion thereof), except as expressly authorized in this EULA;

(ii) reverse engineer, reverse assemble, or reverse compile or attempt to recreate the Software or discover the source code of the Software, except as expressly permitted by applicable law without the possibility of contractual waiver;       

(iii) sublicense, rent, lend, lease, market, sell or distribute the Software or any copy thereof; 

(iv) create derivative works from the Software, or modify or disable any of the licensing or control features of the Software, or remove, unbundle, decouple or otherwise separate any of the components of the Software;

(v) use the Software in a hosting, time sharing or service bureau environment; 

(vi) remove any proprietary notices or labels on the Software.         

(b) You shall not export or re-export the Software (or any portion thereof) in any form under violation of export restrictions by the government of your country.

(c) You shall comply with any additional limitations and restrictions regarding the Software that may be set forth in the related documentation.

5、Update Licenses

(a)If Licensor provides the Software as an update, upgrade, new version or supplement (collectively, an “Update”), You shall only be licensed to use the Update if You have a valid license to the Software that Licensor identifies as eligible for the Update.  To the extent the Update supersedes or replaces the original Software, You may no longer use such Software.  Except where Licensor indicates other terms shall apply, this EULA shall apply to each Update.  In case of a conflict, such other terms shall take precedence over this EULA.

(b)You acknowledge that Pantum is not responsible for maintaining or assisting you in using this software, or for providing any upgrades, modifications, or support for this software. However, Pantum may release updated versions of the software from time to time depending on development circumstances.

6、Third Party Software

With respect to any Software (or portions thereof) provided under a license from a third party (“Third Party Software”), You shall also comply with all additional license terms imposed by such third party licensor (“Third Party License Terms”). Third Party License Terms are generally located in a file provided with the Software.  However, Licensor shall provide You with notice of such terms upon request.  In the event of a conflict, the Third Party License Terms shall take precedence over this EULA with respect to such Third Party Software. 

7、Consent To Use Of Data 

You acknowledge and agree that the Licensor (and its affiliates) may collect and use the following information provided by you that is necessary to ensure the normal operation of the basic functions of the application , which specifically includes:Printer model, printer serial number, printer current firmware version number, printer IP, printer local (USB) port information, printer status.the Licensor and its affiliates will only collect from you the information necessary to provide you with services, or may only collect part rather than all of the above information on some operating systems based on different product functions on these systems. Any personal data and information of natural persons collected in this way are  processed in accordance of the Licensor’s Privacy Policy (please click Privacy Policy button at the end of the document to view the full text of the Privacy Policy). The Privacy Policy is an annex to EULA  and has the same legal effect as EULA. Except for the sole purpose of providing services for you, the Licensor shall not use the data in a way that personally identifies you.

1. Export Compliance Assurance

You agree to comply with all laws and regulations regarding export controls and economic sanctions implemented by relevant countries, international organizations, or regions, ensure that you are not subject to the restrictions of the aforementioned laws and regulations, and will not directly or indirectly export or re-export this software when there is a possibility of violating relevant laws and regulations or when you have not yet obtained all necessary approvals.

9、DISCLAIMER OF WARRANTY

Warranty details and limitations for the hardware containing the Software are described in the Statement of Limited Warranty that was supplied with such hardware. WITH THE EXCEPTION OF THE FOREGOING EXPRESS WARRANTIES APPLICABLE TO HARDWARE AND MEDIA ONLY, THE SOFTWARE IS NOT WARRANTED AND IS PROVIDED “AS IS” AND WITHOUT ANY WARRANTY, REPRESENTATION OR GUARANTEE OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ANY WARRANTIES THAT MAY ARISE FROM A COURSE OF CONDUCT, TRADE USAGE OR TRADE PRACTICE.  LICENSOR DOES NOT REPRESENT, WARRANT OR GUARANTEE THAT THE OPERATION OF SOFTWARE SHALL BE UNINTERRUPTED OR ERROR-FREE OR COMPATIBLE WITH THE DATA PROCESSING ENVIRONMENT USED BY YOU OR THAT DEFECTS CAN OR SHALL BE CORRECTED. The competent jurisdiction may not allow the exclusion of any implied warranty, so the above disclaimers may not apply to you. You may have other legal rights with competent jurisdiction.  

10、LIMITATION OF REMEDIES

Licensor’s cumulative liability for all losses and damages under or in connection with this EULA, including, without limitation, those arising out of contract, tort (including actions based on negligence, strict liability, and willful and/or intentional conduct), warranty, indemnity, or other theory of liability and whether for failure to deliver or perform, or related to the design, performance, use, defect or failure of the Software, and your sole and exclusive remedy, shall be limited to the greater of the amount You paid for the Software or U.S. $5.00.  IN NO EVENT SHALL LICENSOR OR ITS THIRD PARTY LICENSORS OR THEIR RESPECTIVE AFFILIATED COMPANIES, SUPPLIERS, DISTRIBUTORS, OR RESELLERS BE LIABLE FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, COLLATERAL, EXEMPLARY, PUNITIVE, RELIANCE OR SPECIAL DAMAGES RELATING TO OR THAT RESULT FROM USE OR INABILITY TO USE THE SOFTWARE, EVEN IF SUCH DAMAGES ARE FORESEEABLE OR LICENSOR OR ITS LICENSORS OR ITS AUTHORIZED RESELLERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY CLAIM BY YOU BASED ON A THIRD PARTY CLAIM, AND REGARDLESS OF WHETHER THE CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE, STRICT LIABILITY, AND WILLFUL AND/OR INTENTIONAL CONDUCT), WARRANTY, INDEMNITY, OR OTHER THEORY OF LIABILITY.  YOU AGREE THAT (A) THE LIMITATIONS OF LIABILITY SET FORTH IN THIS EULA REPRESENT A VALUABLE AND NECESSARY INDUCEMENT FOR LICENSOR TO LICENSE THE SOFTWARE TO YOU, AND (B) SUCH LIMITATIONS SHALL NOT CAUSE THIS EULA TOFAIL OF ITS ESSENTIAL PURPOSE FOR LACK OF REMEDY OR OTHERWISE. The competent jurisdiction may not allow any limitations of liability, so the above disclaimers may not apply to you. You may have other legal rights in the competent jurisdiction. 

11、Termination

You may terminate your license at any time by destroying the Software and all of your copies of the Software or as otherwise described in this EULA.  Your license to use the Software shall terminate immediately and automatically without notice if You fail to strictly comply with this EULA.  Upon any termination of this license, You shall immediately terminate all use of the Software and destroy all copies of the Software. Licensor reserves the right at any time to alter prices, features, specifications, capabilities, functions, licensing terms, release dates, general availability or other characteristics of the Software.

12、 APPLICABLE LAW AND JURISDICTION 

12.1 The EULA shall be governed and construed in accordance with the laws of People’s Republic of China, without application of conflict of law principles. 

12.2 Any dispute arising from or in connection with the EULA shall be submitted to the Shenzhen Court of International Arbitration (SCIA) for arbitration. This Arbitration shall be conducted at Shenzhen according to its existing arbitration rules. The number of arbitrators shall be one, and the language of arbitration shall be English.

12.3 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND LICENSOR AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED. ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY’S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. 

12.4 THE SECTION 12.3 SHALL ALWAYS APPLY, REGARDLESS OF THE LAW AND THE JURISDICTION ACTUALLY APPLICABLE.

13、Restricted Rights Legend

You acknowledge that the Software is commercial computer software developed at private expense.  Your rights to use, duplicate, or disclose it are limited by this EULA.  In the event the end user is a U.S. Government agency, use, duplication, and disclosure shall be limited as stated herein to the maximum extent permitted by the Defense Federal Acquisition Regulation Supplement or the Federal Acquisition Regulation, as applicable.

14、Miscellaneous

This EULA can only be modified in writing signed by You and an authorized officer of Licensor. Should any term of this EULA, for any reason, be held to be illegal or unenforceable by a court of competent jurisdiction, the remaining terms of this EULA shall continue in full force and effect, and the offending term shall be limited or modified to the extent necessary to make it enforceable. 

If you have any questions about this agreement, or need to contact Pantum for any other reason, please write to the Pantum subsidiary or distributor serving the country (region) where you obtained your Pantum product.

15、Changes to this EULA   

We may revise this EULA from time to time. When the terms of the guidelines change, we will notify you in a prominent manner, such as through pop-up windows or message alerts. If you do not agree to the modifications to this EULA, you have the right to stop using the relevant services of this software. Any revised version of this EULA shall only take effect from the date of publication of the revised version.

Last Updated: May 1, 2025

Zhuhai Pantum Electronics Co., Ltd. and its global branch offices (“Pantum”, “we”, “us”, “our”) recognizes the importance of your privacy and is committed to protecting your privacy. We will inform you how the Software collects and processes your personal data and information through this Privacy Policy (“Policy”). Please note that this Policy applies to all information and data submitted to or collected and processed by PANTUM.

Before you start using our products and services, please carefully read and understand this Policy, especially the terms marked in bold, to ensure that you thoroughly understand and agree to this Policy before your use.

This Policy is mainly intended to show you:

I. How “PANTUM” collects and uses your data

II. How “PANTUM” stores and discloses your data

III. How “PANTUM” protects your data

IV. How “PANTUM” handles the data of children

V. How “PANTUM” protects your right of access to information

VI. How “PANTUM” corrects your data

VII. How “PANTUM” deletes the data collected

VIII. How “PANTUM”protect your right to withdraw your consent

IX. How “PANTUM” processes your data across borders

X. How to Contact Us

XI. Changes to this Policy

I. How “PANTUM” collects and uses your data  
For the purpose of providing you with firmware upgrade services, we may collect and use the following data :

We collect the above information to help the operating system perform firmware upgrade services. If you refuse to allow us to use the above information, you will not be able to use the basic functions of this product. We will not use your data and information for any purpose other than those described above without your consent.

II. How “PANTUM” stores and discloses your data

1. Storage location  
The data we collect will be stored in Frankfurt, Germany, in accordance with applicable laws and regulations. We will protect the security of all data we receive in accordance with the law and will not process your data beyond the scope of this policy.

2. Information disclosure

1) Based on the satisfaction of the need to provide you with the required services, you agree that we may provide your information to the affiliates, dealers or distributors, authorized service providers of Pantum and third parties related to company transactions (your information will probably be disclosed to third parties as part of a business combination or transfer).

2) We may disclose yourdata under any of the following circumstances:

·To comply with legal requirements or respond to mandatory legal proceedings (such as search warrant or other court order)

·Protect the legal rights or security of Pantum (including its affiliates, business partners/and customers). This clause may be invalid in some countries (regions) or jurisdictions, so it may not apply to you.

III. How “PANTUM” protects your data  
To protect your data against unauthorized access, misuse, disclosure or alteration, Zhuhai Pantum Electronics Co., Ltd. utilizes reasonable and appropriate encryption procedures to ensure the security of the information collected and processed by “PANTUM”. However, please note that no website, Internet transmission, computer system or wireless connection is completely secure, despite all reasonable steps we have taken to protect your information.

IV. How “PANTUM” handles the data of children

1. “PANTUM” will not knowingly collect data from children under the age of 13 (or equivalent minimum age specified in the relevant jurisdictions) and “PANTUM” is not target children under the age of 13 (or equivalent minimum age specified in the relevant jurisdictions);

2. If you are a child under the age of 13, please do not submit anydata through this product;

3. If “PANTUM” receives data submitted by a child under the age of 13 through this product, we will delete such information in accordance with applicable law.

V. How “PANTUM” protects your right of access to information

Unless otherwise provided by law, as an individual user of “PANTUM”, you have the right to access your data. You can access your data by the following method:

1.You can send us an request to review your data by sending us an email (privacy@pantum.com), and we will verify your identity (to ensure the security of your account or information), and respond to your request as soon as possible within a reasonable period depending on the difficulty of the information you want to inquire about and the industry practices for information inquiry.

2. In principle, you do not need to pay for your request to review your data, but for repeated requests that exceed three times within three months, we will charge a certain cost as the case may be.

VI. How “PANTUM” corrects your data

When you found that there is an error in the data we have collected from you, you have the right to request us to make a correction. You may request correction by sending us an email (privacy@pantum.com). We will respond to your correction request within 5 days.

VII. How “PANTUM” deletes the data collected

1. Uninstall this software directly from your computer; 

2. You may request us to delete your data by sending us an email (privacy@pantum.com):

·If you think that we process your data in violation of relevant laws and regulations;

·If you think that we have processed your information without your consent;

·If we process your data in violation of our agreement with you;

·If you cancel your account or refuse to use our product;

After receiving your email to request deletion of your data, we will undertake to take appropriate action on your request within 15 working days.

3. We may periodically review the data we hold and unilaterally delete anything that is no longer necessary to provide you with services at our discretion.

VIII. How “PANTUM”protect your right to withdraw your consent

We fully protect your right to withdraw your consent to the collection and use of data. When you choose to withdraw your consent, we shall not subsequently process the data corresponding to the authorization, and we shall not be able to provide you with the functional services corresponding to the authorization.You contact PANTUM through privacy@pantum.com to require PANTUM to do so for you.

IX. How “PANTUM” processes your data across borders

Currently, we will not use, store, share and disclose your data in cross-border business, or transfer your data overseas. If we need to transfer your data across borders due to any subsequent changes in our service content, we will only do so after obtaining your consent and meeting other conditions stipulated by laws, administrative regulations or the national cyberspace administration.

X. How to Contact Us  
If you have any questions or comments about this Policy, you can contact us in the following ways

Email: privacy@pantum.com  
Mailing address: Zhuhai Pantum Electronics Co., Ltd.

No. 3883 Zhuhai Avenue, Xiangzhou District, Zhuhai City, Guangdong Province, China

XI. Changes to this Policy  
We may revise this Policy at any time and we will keep you updated on any changes to this Policy. We will not limit your rights under this Privacy Policy without your consent. For any material changes, we will post a prominent notice.  
Any revised version of this Policy will only be effective from the date when it is posted.